Refund and Returns Policy

Last updated: 11.29.25

At Sew Together, we want you to love every product you purchase from us. If something isn’t right, we’ll do our best to help. Please review the policy below for details on returns, exchanges, and refunds.

Returns & Exchanges

We accept returns and exchanges on most unopened, unused items (except machines) within 30 days of purchase.

To be eligible for a return:

Items must be in new, unused condition
Items must be in their original packaging
Proof of purchase (receipt or order number) is required

Please contact us at info@sewtogetherfabrics.com before sending an item back.

Non-Returnable Items

Some items cannot be returned or exchanged:

Machines: All sales are final
Cut fabric: examples include yardage, store fat quarters, etc.
Patterns & books
Digital downloads
Sale or clearance items
Opened notions
Special orders

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, notify us within 7 days of delivery — we will always do our best to make it right.

We will:

Replace the item when possible, or
Offer store credit or a refund

Please include photos if possible — it helps us process replacements faster.

Refunds

Once we receive and inspect your return, we will notify you.
Approved refunds will be issued to your original payment method.

Please allow:

3–5 business days for us to process the return
Additional time for your bank or credit card company to post the refund

Shipping charges are non-refundable, unless the return is due to our error.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@sewtogetherfabrics.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, you should mail your product to:

P.O.Box 770204
Ocala, Fl, 34477

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Phone: 352-330-2483
Mailing Address: P.O. Box 770204, Ocala, Fl 34477